IBRAHIM MUHAMMAD MUSA
Retail Banking Leader & Business Development Specialist
Kano, NG.About
Highly accomplished banking professional with over 9 years of progressive experience in retail banking leadership, customer relationship management, and strategic business development. Proven expertise in driving profitability, optimizing operations, and cultivating high-performing teams to deliver exceptional client experiences and innovative financial solutions. Adept at leveraging analytical insights to enhance customer retention and achieve ambitious revenue targets in dynamic banking environments.
Work
Dutse, Jigawa, Nigeria
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Summary
Currently leading a customer relationship team to drive service delivery excellence, support branch profitability, and enhance customer retention through strategic initiatives.
Highlights
Led a customer relationship team, optimizing service delivery to enhance client satisfaction and operational efficiency.
Strategically supported branch profitability by implementing effective sales and service strategies, contributing to overall financial growth.
Enhanced customer retention through the development and delivery of personalized banking experiences, fostering long-term client relationships.
Directed and mentored a team of 5 Business Development Officers, improving team performance and achieving development objectives.
Dutse, Jigawa, Nigeria
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Summary
Oversaw daily retail banking operations, managed sales targets, supervised staff, and drove customer base growth for a key profit center.
Highlights
Oversaw daily retail banking operations and staff supervision, consistently achieving sales targets and driving operational excellence.
Expanded the customer base by implementing strategic community engagement and targeted marketing initiatives, boosting market penetration.
Managed a portfolio exceeding ₦2 Billion in retail banking assets, consistently surpassing annual revenue targets by 10%.
Dutse, Jigawa, Nigeria
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Summary
Managed corporate and high-net-worth client portfolios, delivering tailored financial solutions and advisory services.
Highlights
Managed comprehensive portfolios for corporate and high-net-worth clients, ensuring optimal financial performance and client satisfaction.
Developed and implemented tailored financial solutions, precisely addressing diverse client needs and enhancing investment outcomes.
Provided strategic financial advisory services, achieving a 25% increase in cross-selling of banking products and expanding client engagement.
Dutse, Jigawa, Nigeria
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Summary
Resolved customer complaints, handled account inquiries, and ensured smooth daily transactions to maintain high client satisfaction.
Highlights
Efficiently resolved a high volume of customer complaints and managed complex account-related inquiries, maintaining high service standards.
Guaranteed seamless daily banking transactions for a diverse client base, significantly contributing to overall client satisfaction and operational efficiency.
Dutse, Jigawa, Nigeria
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Summary
Facilitated domestic and international funds transfers, ensuring accuracy and compliance with banking regulations.
Highlights
Facilitated the accurate and timely processing of numerous domestic and international funds transfers, ensuring secure transactions.
Maintained strict adherence to regulatory compliance and internal policies for all transactions, minimizing risks and errors.
Dutse, Jigawa, Nigeria
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Summary
Handled cash transactions, reconciliations, and daily till balancing, earning a promotion to Head Teller due to exceptional performance.
Highlights
Accurately managed daily cash transactions, performed precise reconciliations, and ensured consistent till balancing, maintaining financial integrity.
Promoted to Head Teller within two years due to demonstrated excellent performance, reliability, and leadership potential in banking operations.
Wudil, Kano, Nigeria
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Summary
Supported academic and research initiatives within the Civil Engineering Department during the National Youth Service Corps program.
Highlights
Assisted lecturers in Civil Engineering with academic duties, including preparing course materials, grading assignments, and facilitating research activities.
Kano, Kano, Nigeria
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Summary
Gained practical industrial experience in the Works Department, applying engineering principles to real-world projects.
Highlights
Contributed to departmental operations by assisting with project tasks, data collection, and technical documentation within an engineering environment.
Kano, Kano, Nigeria
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Summary
Participated in the Student Industrial Work Experience Scheme, gaining foundational experience in water resource management.
Highlights
Acquired practical insights into river basin operations and development projects through direct involvement in field and office activities.
Education
Languages
English
Skills
Customer Relationship Management
Customer Relationship Management.
Team Leadership
Team Leadership.
Analytical Thinking & Problem Solving
Analytical Thinking, Problem Solving.
Communication & Interpersonal Skills
Communication, Interpersonal Skills.
Sales & Target Delivery
Sales, Target Delivery.
Process Optimization
Process Optimization.
Flexibility & Adaptability
Flexibility, Adaptability.
Prioritization
Prioritization.
Customer Service
Customer Service.
Business Development
Business Development.
References
Haruna Jalo Waziri
MD/CEO, Central Securities Clearing System | hjalo-waziri@cscs.ng | +234 8033001777
Ado Lawan
Branch Manager, UBA Hadejia | ado.lawan@ubagroup.com | +234 8029043805
Hajiya Hauwa Jalo
Project Lead, ANRiN – PPFN | hauwajalow@yahoo.com | +234 8035954171
Ukasha Abubakar Sani
Branch Manager TAJBank Dutse | ukasha.abubakar@tajbank.com | +234 8033465215
Suleiman Mahmud Suleiman
Head of Operation TAJBank Dutse | suleiman.mahmud@tajbank.com | +234 7037164631